Return policy

nformation about the right of withdrawal (google translated from Danish)

You have as consumer in consumer purchases 14-day right of withdrawal under the Consumer Contracts Act. The right of withdrawal can not be claimed by traders in trade bargaining.

The right of cancellation applies only to:

  • Agreements concluded with distance selling
  • Agreements concluded outside of Secureshop's business location.

The provisions of the Buying Code may also apply.

The right of cancellation does not mean that you have an unconditional right to receive the full amount of the return. If the item has been handled in such a way that it has no value, you will not be required to return the purchase price. In order to get the full purchase price returned, the item may only be used to the same extent as accepted before purchase in a normal physical store. Before you ship a product return, therefore, make sure that an ordinary store would accept the use of the item it has been exposed to. You are therefore entitled to view the product and test certain features. On the other hand, the amount of the return could be reduced if the product has been used for a long period of time or, in general, shows signs of wear.

Note that the cancellation right does not apply to the delivery of digital content that is not delivered on a physical medium, ie. Game codes, license keys and the like. Sent by e-mail, SMS or the like. delivery form.

Utilization of the right of withdrawal. If you wish to make use of your 14-day cancellation right, please notify us within 14 days of the date you received the item. The notification shall be given in the form of an unambiguous statement by e-mail to It is not enough, therefore, that you announce the use of the right of withdrawal over the telephone.

If you wish to use your right of withdrawal and submit to one of our pick up points, you can also do this. Secureshop remembers that we do not pay cash but by bank transfer when the item is occupied and tested by our technical department.

The return address is as follows:

Secureshop RMA
Att.: Birgit Schou
Kløvervej 13

8450 Hammel

The package must be labeled "Right of cancellation" and enclosed with a copy of the purchase invoice as proof that the item has been purchased from Secureshop. The amount will be returned via the same form of payment that you used to the original transaction, unless you have accepted anything else.

Secureshop recommends that the item be returned via Post Danmark and that the item is sent as a warehouse with distribution. That way, it is possible to track the package in Post Danmark's system, thereby eliminating any doubts as to whether the package has been delivered to Secureshop. You will therefore be able to request the package if delivery has not taken place.

If you have purchased a product that can not be handled by mail Denmark, you can book by writing to Danske Fragtmænd Express via with the following information:

Customer Name

Customer Address

Customer's telephone number

You book yourself and are called up by Danish Freightmen who agree on a pickup time with you. You settle directly with Danish Freightmen and the form of payment is in cash at pickup minimum DKK 500, - incl. VAT and, Danish freightmen do not accept cards. You will receive a receipt of the amount. There are 3 business days from your booking until delivery has taken place. Note, Secureshop is not liable for changes in the Danish shipping companies' pricing structure.

Please note that items returned by Requested or sent without postage refused by Secureshop.

Please note that Secureshop does not refund any additional costs associated with delivery if you have explicitly chosen a delivery form other than the least expensive standard delivery provided by Secureshop.

Terms of delivery of the item.

The cost of returning the item in case of reprisal is for you as a consumer. Any costs Secureshop may incur in your refusal of the item's delivery will be offset against the amount Secureshop credits in connection with the return of the item to Secureshop.

Exemptions for the right of withdrawal.

  • The right of cancellation under the Consumer Contracts Act does not apply
  • Agreements where the goods and the purchase price are exchanged at the same time as an agreement is concluded outside of Secureshop's business location, whose purchase price does not exceed 350 kr.
  • Performed non-financial services if the provision of the service has begun with your prior express consent and acknowledgment that the cancellation right ends when the service is fully executed
  • Delivery of goods made according to your specifications or having a distinctive personal touch
  • Delivery of goods which may be expected to deteriorate or outdated quickly
  • Delivery of sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal has been broken after delivery
  • Delivery of goods which, due to their nature, become inextricably mixed with other goods upon delivery
  • Agreements for specific urgent repair or maintenance work that you have explicitly requested in advance
  • Delivery of sealed audio or video recordings or computer software to which you have sealed the seal
  • Delivery of digital content not provided on a physical medium.

Cancellation of cancellation.

In order to use the right of withdrawal, the item must be shipped to the Secureshop address at Holme Byvej 35, 8270 Højbjerg, within 14 days after we have received unambiguous statement that you wish to make use of the cancellation right.

Impairment of the value of the product.

You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. Or in other words - you can try the item in the same way as if you tried the item in a store.

If the item is tested beyond what is described above, we consider the item as used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase price will be returned, depending on the merchant's commercial value. Commercial value shall mean the price comparable goods are sold for used by traders.

If the product has been installed, installed and / or used, Secureshop reserves the right to reduce the amount of repayment by an amount corresponding to the deterioration of the value of the product.

When using the right of withdrawal, the goods must be returned in original packaging. Lack of original packaging usually results in a deterioration of the sales value, so a valuation made by Secureshop will be credited with a small amount corresponding to the deterioration. In the worst case, missing original packaging, etc. Cause the purchase can not be undone.

Note that the cancellation right does not apply to the delivery of digital content not provided on a permanent physical medium. The cancellation right also expires as soon as the seal is broken on sealed audio or video recordings or computer software.

Consumer obligations in case of exercise of the right of withdrawal.

All products returned to Secureshop must be properly packed. Products received in antistatic materials must be returned in equivalent antistatic material.

Items configured or set at your request must reset to factory settings if you wish to use the right of withdrawal at reduced value due to use.

As a consumer, you bear the risk of the product's deterioration or destruction before delivery to Secureshop has occurred and defective packaging may result in the termination of the rights.

If you later regret the exercise of the cancellation right, you will be liable for any costs that Secureshop may have incurred, including examination fee, return freight, working time in connection with product inspection and / or other costs.


If you want to complain about your purchase, please contact If we fail to find a solution, you can file a complaint with the Consumer Complaints Board, if the conditions for this are met, see

Further questions

Further questions can be directed to or phone +45 9198 8844.